5 Year Promise
The Plook Promise
We don't do throwaway. Every handle, knob, and hook in our collection is chosen because it's built to last — not just look good on day one. That's why everything we sell is backed by The Plook Promise. Our way of saying: we stand behind every single piece.
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3 Years. No Questions Asked.
Every Plook product comes with a 3-year guarantee as standard. If anything goes wrong with your piece — a finish that fails, a fitting that doesn't hold up, anything that shouldn't have happened — we'll make it right. No forms. No fuss. No "can you send us 47 photos from 12 different angles." Just get in touch and we'll sort it.
That's not a marketing line. That's a promise. -
Want 5 Years? Join The Klub.
Join The Club
We think great hardware should go the distance. That's why members of The Plook Klub get an extra 2 years on top — giving you a full 5-year guarantee on everything you buy.
Joining is free. All you need to do is sign up, and your extended guarantee is validated automatically. You'll also be first to hear about new drops, exclusive designs, and the kind of insider stuff we only share with the Klub.
Whats Covered & How to Claim
Whats covered?
The Plook Promise covers defects in materials and craftsmanship. That includes tarnishing or finish deterioration beyond normal wear, structural faults like loose fittings or breakages, and any manufacturing defects that affect how your piece looks or performs.
Whats not covered?
The Plook Promise doesn't cover general wear and tear from everyday use, damage from improper installation or misuse, scratches, dents, or marks from accidents, and natural patination on brass or copper finishes — that's not a fault, that's character.
How to make a claim
Step 1 — Drop us a message via our Contact Us page. Let us know what's happened and when you bought it.
Step 2 — We might ask for a photo or two, just so we can see what's going on.
Step 3 — We'll sort it. Whether that's a replacement, a fix, or a refund — we'll find the right solution with you.
Still Need Help
We're real people and we'd love to hear from you. Whether it's a question about a product, an issue with your order, or you just want to say hello — we're here for it.
We aim to get back to you within 24–48 hours, Monday to Friday.