The Klub is our way of looking after the people who back us. It's free, it takes about ten seconds to join, and it stretches your guarantee from 3 years to a full 5 on everything you buy. You'll also be first to hear about new drops, exclusive designs, and the kind of insider stuff we only share with the Klub.

  • 5 Years, Fully Covered

    Members get an extra 2 years on top of our 3-year guarantee — a full 5 years on every piece you buy. Validated automatically the moment you join. No forms, no faff.

  • First Dibs on Drops

    New ranges and finishes land with the Klub before anyone else. If it's limited, you'll hear about it first — and you'll get first pick.

  • Klub-Only Perks

    Member offers, early access to sales, and the occasional treat. We keep the good stuff for the people on the list.

The Small Print (There Isn't Much)

How does the extended guarantee work?

Every Plook piece comes with 3 years as standard. Join the Klub (free) and everything you buy while you're a member is covered for 5 years instead. We match your email at sign-up to your orders — that's it, you're covered.

Does it cost anything?

No. Free to join, free to stay. You can unsubscribe any time — though we'd rather you didn't.

How do I claim?

Same as our standard guarantee — drop us a message via the Contact page with your order details, and we'll sort a replacement, fix, or refund. See the 5 Year Guarantee page for what's covered.

Still Need Help

We're real people and we'd love to hear from you. Whether it's a question about a product, an issue with your order, or you just want to say hello — we're here for it.

We aim to get back to you within 24–48 hours, Monday to Friday.

Get In Touch