Refund policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at hello@plookdesign.com or via our Contact page. Returns should be sent to: Plook Design, Unit 1, Horbury Junction Industrial Estate, Calder Vale Road, Horbury, Wakefield WF4 5ER, United Kingdom. Items sent back to us without first requesting a return will not be accepted.

For change-of-mind returns, return postage is your responsibility. If something arrives damaged or faulty, that's on us — we'll cover it and make it right.

Damages and issues
Please inspect your order on arrival and contact us within 48 hours if an item is defective, damaged, or incorrect — a photo or two helps us sort it quickly.

Exchanges
The fastest way to get the piece you want is to return the item you have and, once the return is accepted, place a new order.

Promotional purchases
Items bought with a discount code can be returned like any other order. Refunds are based on the price you actually paid.

Your statutory rights
Under the Consumer Contracts Regulations 2013 you have the right to cancel your online order within 14 days of receiving it, for any reason — our 30-day policy goes beyond this. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including where goods are faulty or not as described.

Refunds
Once we've received and inspected your return, we'll let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, contact us at hello@plookdesign.com.